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Your company has a private cloud that contains a System Center 2012 infrastructure. The network contains a Service Manager infrastructure and an Orchestrator infrastructure. You plan to configure the private cloud to meet the following requirements:
Integrate runbooks to Service Manager requests.
Automate administration tasks by using runbooks.
Provide end users with the ability to perform administrative tasks.
You need to configure the private cloud to meet the requirements.
What should you do from Service Manager?
A. Register the Orchestrator Integration Packs.
B. Create an Exception Management Workflow.
C. Register a data source.
D. Select the sync folder for the Orchestrator connector.
Correct Answer: A
The System Center Integration Pack for System Center 2012 Configuration Manager is an add-in for System Center 2012 – Orchestrator. It enables you to automate actions within Microsoft System Center 2012 Configuration Manager, such as software and update deployment. In addition, it allows you create and modify collections. With this integration pack, you can also create workflows that interact with and transfer information to the integration packs for System Center Service Manager, System Center Data Protection Manager, System Center Operations Manager, and System Center Virtual Machine Manager. Configuring the System Center 2012 – Service Manager Connections A connection establishes a reusable link between Orchestrator and a Service Manager Server. You can create as many connections as you need to specify links to multiple servers. You can also create multiple connections to the same server to allow for differences in security permissions for different user accounts.
Your company has a private cloud that is managed by using a System Center 2012 Orchestrator, System Center 2012 Operations Manager, and System Center 2012 Service Manager infrastructure.
You discover that a service on a server repeatedly stops. You need to configure a solution to remediate the recurring issue automatically. What should you do?
A. From Service Manager, create an incident template.
B. From Service Manager, configure an incident event workflow.
C. From Operations Manager, configure the CI connector.
D. From Operations Manager, create a monitor.
Correct Answer: D
“You need to configure a solution to remediate the recurring issue automatically” Incident workflows are for Service Manager where fx the service desk can apply an incident template.
Your company has a private cloud that contains a System Center 2012 Service Manager instance.
Service Manager has the Self-Service Portal installed. You create a service offering that contains a single request offering. The service offering provides logged-on users with the ability to add their user account automatically to a group named ServiceGroup1. 70-246 dumps The company’s security policy requires that an administrator named Admin1 must approve all requests for group membership change You need to configure the infrastructure to meet the requirements of the company’s security policy.
What should you modify?
A. the service offering
B. the service request template
C. the request offering
D. the Service Offering Category list
Correct Answer: B
For approval you need to add a Review Activity to the Service Request Template at the Activity tab.
Marcel Zehner wrote a good blog post about this:
News in SCSM12 (Beta) #2 – Service Requests
Hope this helps.
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infrastructure. The network contains an Active Directory forest named adatum.com.
Operations Manager monitors a server named Operations1. Operations1 has a computer account in an organizational unit (OU) name ServerOU1. You create a group named GP1 as shown in the exhibit. (Click the Exhibit button.)
You create a rule named OMRule1 that generates an alert when an error is added to the Application log. You target OMRule1 to GP1. You discover that alerts fail to be generated when errors are added to the Application log on Operations1. You need to ensure that an alert is generated when an error is added to the Application log on Operations1. What should you modify?
A. the target of OMRulel1
B. the dynamic membership of GP1
C. the category of OMRule1
D. the explicit membership of GP1
Correct Answer: B
How does a rule get to an agent?
For any particular rule/monitor, OpsMgr will enumerate all instances of the target class and apply the rule to each. If there are no instances of the target class on a particular agent, then the rule will do nothing. It’s that simple. If I can’t target groups, why are they listed when I select a target for a rule? Groups are classes just like any other. They’re singleton classes where the class and the instance are one and the same, but they are classes nonetheless which is why they show up in the list with all other classes. There are really very few circumstances where you will target a rule at a group though. What if I do target a group? You can apply a rule/monitor directly to a group, but it will execute against the group object itself. OpsMgr will not enumerate members of the group and apply the rule to each. Any rules targeted at groups will actually operate on the Root Management Server since groups have no host and unhosted objects are managed by the RMS. How do I target some group of objects then? To the specific question of how to get a particular rule/monitor to a subset of components, you have two basic options. Let’s say for example, you have a particular subset of web sites that you need a particular rule to apply. You could target that rule at the IIS 2003 Web Site class for example, but that would apply the rule to all instances of that class. It would probably apply to sites that you didn’t want. 70-246 dumps Option 1 would be to create a new class and target the rule at the class. In the case of an IIS site, this would mean that you would need to go to the Authoring Console or raw XML and create a new class and discovery. That’s a more advanced solution that most customers will do and probably overkill anyway. Option 2 is the create a rule target at the whole class and disable it. Create a group with the sites you want and create an override for that group to enable your rule. This might sound like a workaround, but it’s a completely valid solution. How do I know if I’m selecting the right target? The easiest method to validate you are using a target that actually has instances is to use the Discovered Inventory view in the Operations Console prior to creating your rule/monitor. In the Actions pane is an option called “Change target type…” that will bring up the same Select a Target Type dialog box that you see when you select the target for a rule/monitor. This view will list all instances of the target class you select. You can validate which agents have an instance of that class and how many instances each has. If there are no instances listed, then the rule isn’t going to do anything. If there are instances, then you not only be confident that the rule/monitor will execute on the agent, but you can also view the properties of the instance that will be accessible to any rules/monitors targeted at it.
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infrastructure. The network contains two network segments that are separated by a firewall. You have a management server named Server1. You create a discovery rule and configure the rule to discover SNMP devices. You discover that only the devices on the network segment that contains Server1 are discovered. You need to ensure that the devices supporting SNMP on both network segments are discovered. Which firewall port or ports should you allow on the firewall?
A. UDP 161
B. TCP 161 and UDP 22
C. UDP 5723 and UDP 5724
D. TCP 162
Correct Answer: A
SNMP uses the default UDP port 161 for general SNMP messages and UDP port 162 for SNMP trap messages.
The network contains two servers named Server1 and Server2 that run Windows Server 2008 R2.
The private cloud contains two servers. The servers are configured as shown in the following table.
The network segments are separated by a firewall. All of the TCP ports from 1 to 1024 are allowed on the firewall. You need to ensure that Server1 can send security events to Server2. What should you do?
A. From the firewall, allow TCP 51909 from Network1 to Network2.
B. From the firewall, allow TCP 5723 from Network1 to Network2.
C. Deploy an Operations Manager gateway server.
D. Deploy an SMTP smart host.
Correct Answer: A
ACS Forwarders Separated from the ACS Collector by a Firewall Because of the limited communication between an ACS forwarder and an ACS collector you only need to open the inbound TCP port 51909 on a firewall to enable an ACS forwarder, separated from your network by a firewall, to reach the ACS collector.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains an Operations Manager infrastructure and a Service Manager infrastructure. 70-246 dumps You need to configure Service Manager to create incidents automatically based on Operations Manager alerts. Which object should you create from the Service Manager Console?
A. a subscription
B. an incident event workflow
C. a connector
D. a queue
Correct Answer: C
System Center Operations Manager (SCOM) –> System Center Service Manager(SCSM) CI Connector
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains an Orchestrator infrastructure and a Service Manager infrastructure. You need to automate user account provisioning for the Self-Service Portal. The solution must ensure that new user accounts are approved by a member of the human resources department. You configure the Orchestrator connector. Which five actions should you perform next? (To answer, move the appropriate actions from the list of actions to the answer area.)
1. Create Runbook Automated Activity Template
2. Extend service request class
3. Create Service Request template using the new Class and include the Runbook Automated Activity Template.
4. Create the Service Request Offering.
Your company has a datacenter in Los Angeles. The datacenter contains a private cloud that is managed by using a System Center 2012 infrastructure. A server named VMM1 hosts the System Center 2012 Service Manager management server. A server named Server2 hosts the System Center 2012 Orchestrator management server. You plan to use a runbook named Book1 to update the status of Service Manager incidents. You need to ensure that you can create Book1, and then reference the runbook in Service Manager. What should you do? (Each correct answer presents part of the solution. Choose all that apply.)
A. From the Service Manager Console, add an incident event workflow.
B. From the Service Manager Shell, run the Set-SCDWJobSchedule cmdlet.
C. From the Orchestrator Deployment Manager, register the Integration Pack for System Center Service Manager.
D. From the Service Manager Console, create an Orchestrator connector.
E. From the System Center 2012 Orchestrator Runbook designer, create a connection.
F. From the Service Manager Shell, run the Enable-SCDWJobSchedule cmdlet.
Correct Answer: C,D,E
Install the integration pack for SCSM on Orchestrator and configure the connection settings (SCSM server name, User, Password) Create a new runbook First activity -> “Monitor Object” of SCSM integration pack -> Incident Class -> On Update -> Filter “Support Group” not equal “Tier 1” Add 6 “Send Email” activities -> 6 different recipients -> add the text in each mail body Link all 6 “Send Email” activities with the first “Monitor Object” activity On each link delete the default rule “On success” Add a new criteria -> Choose the “Support Group” from the data bus ->criteria of the first link “Support Group” equals “Tier 2” Do the same with the other Links and Support Groups.
Your company has a datacenter in Los Angeles. The datacenter contains a private cloud that is managed by using a System Center 2012 infrastructure. 70-246 dumps The infrastructure has the System Center 2012 Service Manager Self-Service Portal installed. You create a new service offering. You need to ensure that only three users named Admin1, Admin2, and Admin3 can access the service offering.
What should you do?
A. Add the service offering and the request offering to a Service Manager group, and then create a Run As Account.
B. Add the Admin1, Admin2, and Admin3 configuration items to a Service Manager group, and then create a Run As Account.
C. Add the service offering and the request offering to a Service Manager group, and then create a User Role.
D. Add the Admin1, Admin2, and Admin3 configuration items to a Service Manager group, and then create a User Role.
Correct Answer: D
With Role based security scoping in SCSM there is the possibility to configure a controlled environment for different service roles. A SCSM role profile is a configuration set to define access to objects, views in the console, operations they can perform and members of the role (AD User/Group).
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